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Support and Help Desk Compare

VMLogix enables support teams to reproduce, capture and respond to customer issues more quickly, cost-effectively and reliably using virtualized lab IT infrastructure. With VMLogix LabManager, support engineers can build a library of product versions and customer-like environments, create and share snapshots with developers and shorten issue resolution times.

The key differentiators between VMLogix and VMware's competing management solution are:

  • VMLogix LabManager is hypervisor agnostic and supports hybrid virtual environments
  • VMLogix LabManager provides powerful automation capabilities, including the ability to automate guest virtual machine operations
  • VMLogix LabManager provides a significantly lower Total Cost of Ownership (TCO) solution even on VMware’s virtualization platform.

Why is VMLogix the best solution on the market?

See how we compare with VMware:

For Lab Administrators
Feature/Function The VMLogix Advantage
Create non-LDAP user teams and groups VMLogix LabManager does not have a dependency external LDAP systems to create LabManager users/groups
Flexibility in the mapping of storage to virtual hosts VMLogix LabManager can be configured to avoid single points of failure to access your storage in your lab design and system
Fully auditable license compliance management VMLogix LabManager helps administrators keep track of license use for audit (e.g., SOX) compliance. The product provides hard and soft compliance schemes possible in terms of compliance enforcement
Installation platforms VMLogix LabManager supports installation on both Microsoft Windows and Linux (CentOS) platforms
Lab utilization reports (graphical and tabular views) VMLogix LabManager enables administrators to track lab utilization over time and appropriately plan and deploy lab capacity
Open and Pluggable Security Model VMLogix LabManager provides powerful functionality when customizations  are required for integrating with customer user authentication models (these customizations are often done in a matter of hours and do not require a separate build of the product)
Support of hybrid virtual environments
VMLogix LabManager is hypervisor agnostic and works with leading hypervisors from Citrix, Microsoft and VMware. This powerful capability helps you keep your options open and does not require you to lock-in to any one virtualization vendor
Total Cost of Ownership (TCO) VMLogix LabManager provides the best Return on Investment
Support for the public (e.g., Amazon) and hybrid clouds VMLogix supports public clouds where users can get a pay as you go virtual lab solution
Support for vSphere VMLogix supports all editions of vSphere including Essentials and Essentials Plus for small deployments
Support for custom network policies in configurations VMLogix LM supports the setting of custom network policies (firewall rules) in the configuration whereby traffic can be routed out (to specific IPs) and in (to specific roles in the configuration)
Support for vCenter Server VMLogix supports connectivity to multiple vCenter Servers in the virtual lab deployment
Lab notifications VMLogix LM also supports powerful email notification mechanisms (that can be set by the administrator for users, teams, storage and hosts) and the ability to extend leases


For Lab Users
Feature/Function The VMLogix Advantage
Capture flash movies of guest VMs VMLogix LabManager puts things in perspective for users on specific runs as they are able to view a full run of the guest VM console
Configuration and Job Leases In VMLogix LabManager, users can define fine grained job deployment leases for every configuration. In addition, users have the option of defining lease expiration actions for every configuration.
Efficient and quick deployment of a configuration that is deployed in multiple instances simultaneously End users do not experience a prolonged delay/wait and a “lock out of the system” when a configuration is deployed multiple times simultaneously. VMLogix LabManager deploys a configuration without requiring a parallel instance of the deployed configuration to be fully ‘switched on’. This is useful in test/demo and support scenarios where multiple end users accessing and deploying the same configuration do not experience large wait times.
Guest VM automation – including machine synchronization, software stack provisioning, custom operations VMLogix LabManager provides users with true and complete automation and serves as a perfect complement and extension to any test/build automation infrastructure. This advanced level of automation helps users increase productivity manifold
Integration with the IBM Rational Toolset VMLogix LabManager can work with powerful ALM tools to improve the integration of your lab with dev and test processes
Scheduled deployment of configurations End users can schedule the deployment of a configuration at a specified future date and time. This is particularly useful when it is combined with the powerful guest VM automation capabilities in VMLogix LabManager - for example, it allows users to schedule automated build and tests at specified times of the day.
Virtual Machine snapshots
VMLogix LabManager allows users to capture up to 10 snapshots for any VM. From a usability perspective this is useful when the VM snapshots are to be used in various test environments (vs. recreating the VMs from scratch).
Tag lab resources with custom fields VMLogix LabManager helps easily filter all lab resources based on logical dimensions (e.g., business units/lab location etc.). This makes searching and filtering lab resources powerful and easy. Users can create and save custom search filters, including advanced search operators like “AND” and “OR”.
Access to virtual labs over the WAN (Wide Area Network, outside the secure corporate network) VMLogix LabManager can be configured to allow remote external users to access VM consoles over the WAN through the web browser without the need for a VPN client setup done explicitly by the end user. This is a tremendous benefit providing easy access to labs for end users over the WAN.
 

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