Support and Help Desk

Organizations are quickly realizing strategic benefits through a shared resource pool that is consumed across the organization, including the software support division (Help Desk). With its low cost of ownership and high level of efficiency, virtualization reduces the capital costs required to build out test labs and shortens support resolution cycle times while maintaining SLA integrity.

Whether employing best practices or developing a support strategy from the ground-up, organizations need a strategy and design that employs virtualization to take advantage of the cost savings, flexibility, and agility through the ability to easily and quickly replicate customer environments to reproduce and resolve defects within specified SLA timeframes.

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• How LabManager works for Software Support And Help Desk Services

Features for Software Support and Help Desk Professionals

Self-Service Web Management Console

Allow distributed development teams to easily create, manage, share, and deploy build and test configurations based on self-service policies, quotas, and user permissions.

Shared Snapshots

Capture and share "live" multi-machine configurations from the configuration library. Captured configurations preserve memory and CPU state and can be redeployed instantly.

IP Zones

Allow multiple users to safely deploy concurrent copies of suspended multi-machine configurations without changing MAC addresses, static IP addresses or Windows SIDs.

Advanced Automation

Automate construction of production-like environments with end-to-end configuration of operating systems and applications. Use guest operating system operations and pre-packaged integrations with source code, build and test management tools to further reduce manual user effort.

Advanced Job Scheduling

VMLogix LabManager offers several options to manage multi-machine configuration deployments. Users can specify the priority of the job, specify the number of times a job is to be deployed, lease duration for a job and schedule a wait in the job deployment (i.e., a time after which the deployment is to occur)