VMLogix recognizes the challenges that arise when implementing and maintaining a new enterprise software solution into your organization. To ensure a seamless and successful transition is achieved, the VMLogix Technical Support Team is committed to providing world-class customer support in a professional and dedicated manner.

Support Offering

The VMLogix Technical Support Department is open from 9 am to 6 pm EST (excluding Canadian statutory holidays) Monday to Friday.

Email Support is the preferred method of communication. Each email received by our support team is tracked internally to closure and users can expect a direct response within 24 hours (1 business day). Please direct all support requests to support@vmlogix.com.

Telephone Support can be reached at +1 650 451 5555 (Option #2 for Technical Support). 

Self Service Options 

In addition to email and telephone support, VMLogix also offers the option to access our product resources (documentation, product video tutorials, whitepapers) and the access to our user forum community and the knowledge base.