VMLogix enables support teams to reproduce, capture and respond to customer issues more quickly, cost-effectively and reliably using virtualized lab IT infrastructure. VMLogix LabManager helps support engineers to build a library of multiple product versions and customer-like environments, create and share snapshots with developers and shorten issue resolution times.

Usage Scenarios:

• Leverage automation to build and maintain a library of multiple product versions and customer-like environments corresponding to the support matrix.
• Self-serve customer-like environments on-demand using virtual machines.
• Use snapshots and movie walkthroughs to efficiently capture defects and steps to reproduce them, and then share them with developers.